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I saw an
instrument in your inventory that I would like to receive more
information on, how can I contact a sales rep?
The best way to contact us is via
e-mail, however we are a "real store" and have regular
business hours. We can provide you with an in-hand
description either by phone or e-mail.
You can call us at 732.462.1630 or send an e-mail
to:bobordeaux@yahoo.com
We maintain a picture file for each guitar with additional
detailed pictures, if you send us an e-mail we can send you
these great pictures!
How do I order an
instrument?
Usually we conduct the ordering process over the phone,
however we have done it through e-mail as well. Please give
us a call and we can walk you through the ordering process.
What types of
payment do you accept?
We accept cash, checks, money orders, Visa, Mastercard and
bank wire transfers.
What if I get
the instrument and it is not right for me?
As most credible guitar dealers offer, we offer a 48 hour
approval period. This means that you have 2 days from the
time of delivery to play, inspect, show your tech, show your
friends, etc. your new purchase. If you love your purchase
and wish to keep it, GREAT! Just let us know and we will
process your transaction.
If you don't think the instrument is right for you, that is
OK too. The first thing you have to do is contact us,
either by phone or e-mail letting us know that you will be
returning your purchase. You only have 48 hours! You must
let us know within that time frame, no exceptions unless
arrangements were made before the purchase was made. Then you
are responsible for paying all shipping charges (to you and
from you). We prefer that you ship it back to us in the same
manner we shipped it to you. For example, if we sent a guitar
to you UPS Express (1-2 days), please send it back through a
comparable shipping service.
The instrument MUST be in the same condition as it
was when we sent it to you. We have detailed pictures of
every instrument when it leaves our store. If the instrument
is in anyway modified, cracked, damaged, shows signs of any
wear that was not present before, etc. then the instrument
will not be accepted and fees will be charged to the customer
depending on the severity of the condition.
By ordering a guitar from 9 South Guitars, I understand
that I am bound to these terms.
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What shipping
companies do you use?
We normally ship via UPS. We can ship using US Postal
Service and Federal Express. We ship both domestically and
internationally.
Do you insure
the instruments?
Whenever we ship an instrument, we insure it for the total
purchase price of the instrument. Total insurance coverage is
included in any shipping quote you receive from us.
What happens
if my purchase is damaged when I receive it?
First, stop and call us immediately. DO NOT throw anything
away (ie: packing material, the box, etc). If you have a
digital camera, take pictures of the box, the case (if the
guitar came with one) and any other materials you think may be
of interest. Then send us the pictures. Usually, as the
sender we must start a damage claim with the shipping
carrier. DO NOT give an instrument to a shipping inspector
unless you notify us first. We will work with you and the
shipping carrier to make arrangements for inspections and the
filing of the claim.
Unfortunately, IF our damage claim is approved, it does
take some time to receive a full or partial refund, so we
cannot guarantee your money back immediately, but rest assured
that if a damage claim is approved, you will receive your
refund as soon as possible.
What is your
amplifier policy?
Because of so many problems we have experienced when
shipping amplifiers, we WILL NOT accept returns on
amplifiers. The 48 hour approval policy is not extended to
amplifiers. All amplifier sales are final. We send our
amplifiers out to be professionally packed and we will do
everything in our power to make sure they are secure for
transporting, but we do not guarantee them.
What is your
used guitar parts policy?
We will not take returns on instrument parts (ie: pickups,
pots, switches, etc).
Legal
Disclaimer
When purchasing a product from 9 South Guitars, you agree
that you have understood and are bound to the terms listed
above. Any and all litigation resulting from the sale or
return of an instrument will be held within the jurisdiction
of New Jersey and will be applicable in accordance of New
Jersey law.
Any and all internal information, including photographs,
presented within this website is the property of 9 South
Guitars. No part may be copied or used without the consent of
9 South Guitars. 2009 |
